SERVICE STANDARDS

 

If you have attended in the last two years and are not in breach of our appointment policy we will aim to offer you;

 

  • ​An examination appointment within 2 months.​

  • An urgent appointment by the end of the next working day.

  • ​A denture repair within 3 days where possible, dependent upon our contracted laboratories being open. When our contracted laboratories are closed this time may be extended to 8 days.

  • ​A treatment appointment within 8 weeks.

 

​All patients are welcome to join our cancellation list where we can contact you if space becomes available earlier. We may prioritise patients from this list according to dental need.

​Waiting times for dentists may vary therefore you may be offered an appointment with an alternative dentist to meet these target times.

Out of hours dental care is provided by NHS 111 – please contact NHS 111 out of practice hours.

Our service standards are subject to change during the COVID-19 pandemic.